Privacy Policy
Privacy Policy – Relora
This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.relora-official.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages or products you view, referral sources (such as websites or search terms), and how you interact with the Site. We refer to this as “Device Information.”
We collect Device Information using:
• Cookies – small data files stored on your device.
• Log files – which track actions on the Site and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
• Web beacons/tags/pixels – which record browsing behaviour and interactions.
When you make a purchase or attempt to do so, we collect certain information from you, including your name, billing and shipping address, payment details (such as credit card information), email address, and phone number. This is called “Order Information.”
When we use the term “Personal Information,” we mean both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to fulfill orders placed through the Site, process payments, arrange shipping, provide invoices and order confirmations, and communicate with you.
We also use this information to:
• Screen for potential fraud or security risks
• Respond to customer service requests
• Send updates, promotions, or product-related information based on your preferences
We use Device Information to help us detect fraud, improve the Site, and optimize our marketing—such as by analyzing browsing behaviour and measuring the effectiveness of advertising campaigns.
If you opt in to receive text updates, you consent to receiving automated marketing messages to the phone number provided. Consent is not a condition of purchase. Message and data rates may apply.
Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us operate our store and fulfill your orders.
For example:
• We use Shopify to power our online store (Shopify Privacy Policy: shopify.com/legal/privacy).
• We use Google Analytics to understand how customers use the Site (Google Privacy Policy: google.com/policies/privacy). You can opt out here: tools.google.com/dlpage/gaoptout.
We may also share information to comply with legal obligations, respond to lawful requests, or protect our rights.
Behavioural Advertising
We use Personal Information to provide targeted advertising and marketing communications.
To learn more about how targeted advertising works, visit the Network Advertising Initiative (NAI) educational page.
You can opt out of targeted advertising from:
• Facebook
• Google
• Bing
Or through the Digital Advertising Alliance opt-out portal.
Do Not Track
Please note that we do not alter our data collection practices in response to Do Not Track signals from your browser.
Your Rights
If you are a European resident, you have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted. To exercise these rights, please contact us at the email below.
Please note that your information may be transferred outside of Europe, including to the United States or Canada.
Data Retention
When you place an order through the Site, we retain your Order Information unless and until you ask us to delete it.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal obligations.
Contact Us
For more information about our privacy practices, or if you have questions or concerns, please contact us at: